Shipping policy
U.S. Domestic Shipping
- We offer free ground shipping for all domestic (U.S.) orders above $75
- Orders will be delivered within 5-10 business days (excluding Alaska, Hawaii, and rural routes)
- Customized orders will be delivered within 10-15 business days*
- For order modifications, please email our team at support@backnowstudio.com, we will do our best to accommodate your request
International Shipping
- Shipping costs for international regions will be calculated at checkout based on your region at check-out
- Customer service will provide an estimated delivery timeframe based on your location via email
- All international orders are insured to arrive within 10-20 business days
Delayed Orders
- If 2-3 weeks have passed and you have not received your package, please contact us at support@backnowstudio.com or fill out the contact form on our website. Our support team will respond as soon as possible.
Customer Service
- We greatly value every customer and are committed to providing exceptional service. If you need assistance, please reach out to our customer service team
Thank you for shopping with Backnow Studio. We appreciate your support and look forward to continuing to serve you.